Support

We're sorry you're having issues with your Raygun Engineering guitar. This page will help diagnose issues and allows you to re-download copies of your instrument's owners manual.
If you still find yourself having issues, please contact our Troubleshooting department at Troubleshooting@RaygunEngineering.com.

Troubleshooting

Issue Fix
Rattling noises Ensure all screws and nuts are tightened properly. Culprits may include the nuts at the base of each tuning post, the screws at the ends of the tuning knobs, or strings left untrimmed.
Scratching noises when turning knobs Remove the pick guard/plate and spray compressed air into the opening of the knob's electrical component.
String buzzes A number of things can lead to string buzzes. Begin by checking the bridge height action and neck relief action against our recommended measurements. If this does not fix the issue please consult a professional as it may be time for a fret level.
My knobs or output jack is loose Unscrew and remove the pickguard/plate that the component is attached to. If knob related please remove the plastic knob as well. Hold the electrical components and use an appropriately sized wrench to tighten their nuts.

Warranty Information

Raygun Engineering stands behind its products. With this in mind we offer a Limited 5-year warranty to the original purchaser. It is the responsibility of the original purchaser to contact Raygun Engineering with their name, address, serial number, and proof of purchase within 30 days of purchase. Enrollment can be emailed to Warranty@RaygunEngineering.com.
This warranty ensures the instrument to be free of defects in both materials and craftsmanship. The warranty does not cover:

  • Instruments that have undergone modification outside of Raygun Engineering's factory, or have had the serial number altered.
  • Instruments accompanied by falsified warranty information.
  • Instruments damaged by shipping.
  • Subjective issues concerning tone
  • Damage resulting from exposure to elements damaging to instruments such as extreme temperatures, humidity, or water.
  • Standard wear and tear.
  • Electrical components after 1 year.
  • Instruments bought outside of the Raygun Engineering dealership network.

Warranty issues outside of the terms explicitly stated above will be handled by Raygun Engineering's warranty department on a case by case basis; we're pretty chill guys.
Raygun Engineering shall not be liable for any indirect, incidental, accidental, or otherwise losses or damages resulting from the instrument's use.